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I am a Service, Product, and User Experience Strategy and Design Lead with a background in design management, product strategy and content production for memorable brand experiences.
Capabilities include research, facilitation, content and design strategy, blueprinting, journey mapping, information architecture, design, prototyping, implementation and usability studies with an emphasis in complex, user-centered systems, platforms, products and services across touchpoints. Industries ranging from mobility, renewable energy, sharing economy and technology, to health and wellness, consumer goods and beauty.
Client list includes BMW, British Airways, Coca Cola, Hilton, L'Oreal, Mercedes Benz, Motorola, Nike, Nivea, Renault, Sony and TD Ameritrade as well as many others, from startups to Fortune 500s.